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Cremation Urns, Pet Urns, Pet Cremation Urns, Urns
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Having a cremation urn engraved
with a personal photograph email the digital photograph with a minimum of 300
dpi in a JPG format. The larger your photo image and the more dpi quality will create better engraving results.
All customers will be emailed an engraving proof that will show the exact layout of your requested
engraving information. This allows you a visual so that you know your instructions were followed. We will not
engrave your order without your permission to do so. So please watch for our email message that will contain your engraving
proof, make sure to check your spam folder for this email message. IMPORTANT: Prior to ordering we ask that
you know exactly what you want engraved. There is a charge of $25 for each
additional engraving proof you ask us to do. We ask that you state your instructions when ordering or send a
separate email message to customerservice@heritageurns.net with the detailed instructions. If you give no instructions,
the engraving proof will be set-up in the standard format as seen in the photo on our website. If we make a mistake
in following your instructions, misspell or have a date incorrect there is no charge to correct the error and send you a revised
engraving proof.
(If ordering from a country other than the USA, you
are completely responsible for your country's
taxes, duties, tariffs, and fees that may apply to your order or to the
shipping of your order.)
You will be emailed the package tracking information when your order ships. Choosing an express shipping method will give your order a priority status with us and we will expedite the processing of your order. Our specialty urns like our Carved, Portrait Engraved, Chestnut Finish, Recessed, Back-Side Engraving, Companion and Antiqued Urns can take up to an additional 5-7 business days to process. We do not guarantee delivery time on orders to Canada and outside the continental U.S. We DO NOT charge any U.S. surcharge fees on debit/credit
card paid orders.
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